1 Customer Experience jobs

Sustainable Fashion Pioneer DEPLOY  seeks high-calibre International Sales & Marketing Manager to join our dynamic, multi-disciplinary team based in central London. The applicant must have proven track record in fashion retail sales & management with solid knowledge and experience in digital marketing, sales & merchandising analysis & planning, and garment/fabric construction. She/he will work with Brand-Marketing & Sales Directors to manage & execute marketing plan, build public and client relations, and run sales events & customer service.   This is a great opportunity for those seeking vision, challenges, and growth within an entrepreneurial design enterprise striving for ethical practice in its international expansion.   Required Skills & Experience - Min. 5 years full time experience (combined) in retail sales & digital marketing. - Must have a university degree in a relevant subject.  - Must have e-commerce & digital marketing experience. Graphics capabilities a plus. - Must be willing to travel frequently to national & international cities for sales events & popups. - Must have advanced communications skills, fully fluent in English written & spoken. Mandarin language ability a plus. - Must have a combination of analytic numeracy and visual sensibility, with proven track record in high-end womenswear brand/retail sales. - Must have technical knowledge in fabric types, garment cut/fit, style/trends, retail & merchandising matrix. Experience in business development and brand building a plus. - Must have refined boutique retail etiquette with interpersonal skills and a passion for customer service. Being accountable, resourceful and hands-on is essential.     POSITION DESCRIPTION:   Sales & Marketing Manager Key areas of responsibilities include the following:   JOB SPECIFICATION: A) Marketing & Business Development Take direction from Marketing, Creative & Sales Directors to plan, schedule, manage & deliver seasonal & regional sales & marketing plans, projects and events with coherent brand values & campaign messages. Devise strategic integrated digital marketing plan to deliver on and offline sales and deliver ecommerce sales growth targets. Other responsibilities will include search engine optimisation, online listings and generating on-the-pulse web & social media content to optimise online traffic, sales conversion & brand exposure.   Research, and prepare press, brand/business partnerships and event/speakers engagement pitches & proposals. Open up channels & build relationships for target/new clientele, influential networks/forums, potential partners, suitable venues/charities, and professional/cultural institutions for each target city. Evaluate/identify/undertake market research on sales/media opportunities, trends and competition for strategic development and business growth. Analyse & maintain qualitative customer/client database & information to grow sales and upgrade customer service. Compile/manage press/media live contact database; court and build relationships with suitable media contacts/partners/ambassadors.  B) Sales & Client Services Work with Sales and Marketing Directors to source/secure venues/partners/target clientele to plan, manage and carry out seasonal popup, events, and trunkshows from marketing/client contact to retail/merchandise operations/logistics to sales attend/customer service and follow-up. Client-liaise (from courting to invitation to follow-up), sales attend (from on/offline inquiries all the way to order/delivery fulfillment and after-sale customer service) and conduct appointments/viewings to achieve sales targets and grow customer loyalty. Research and implement sales strategies and action plan for EC1 office unit sales and provision of additional service offering to increase revenue streams. Contact/respond to brokers/potential and current client inquiries, support front desk, conduct viewings and follow-up as required. Maintain structured and organized customer contact, sales record and CRM (customer relations management) system with qualitative information, client requests, feedback and (online) review/testimonial record to manage/upkeep central CRM. Generate/manage accurate sales records/analysis, strategy, scheduling and budget reports by event/city/season to provide clear overview, feedback and recommendations for Directors.   JOB REQUIREMENT: Must have min. 3 years integrated marketing campaign experience including digital marketing planning and management.  Ideally also ecommerce marketing experience.  Must be self-motivated, structured and driven to open up new sales channels, achieve targets and cultivate/service clientele.  Requires frequent national & international travelling to various cities for sales events & popups. Must use company-wide software systems for required workload (incl. Shopify, Mailchimp, Dropbox, Adobe & Google Suites and/or any new systems put in place for team work).  Must have good organisational, analytical, time management and communication (verbal & written) and interpersonal skills with thoroughness, accuracy, attention to detail, and accountability to action, respond, report, and problem-solve in structured and comprehensive manner.  Must gain full and specialised knowledge in company ethos and know-how to always present brand, product and service with integrity and expertise (with training & support from Directors/Team). TERMS & REMUNERATION Full-time position with immediate start, based in London is 5 days/week (Mon.-Fri.) with daily work hours 9am-6pm including lunch break. High season travel months are Mar-June & Oct-Dec. Additional hours for events, building/client requirement  (by prior arrangement) as/when required. Base salary + sales commission depending on experience.