Who Gives A Crap

Who Gives A Crap makes toilet paper that’s good for the planet, good for people and good for your bum. All of our products are made sustainably without trees and we donate 50% of profits to help build toilets in developing countries. To date, we've donated over $1,800,000 and we're just getting started!

Who Gives A Crap Los Angeles, CA, USA
Feb 21, 2020
Mid-Career (3-8 years)
Want to challenge yourself at a high-growth startup AND make a difference in the world? A bit about us: Who Gives a Crap sells beautiful, forest friendly toilet paper, paper towels and tissues and we donate 50% of our profits to help build toilets for those in need. As much as we love toilet paper, the reason we’re in business is the impact we’re having on the world—to date we’ve donated $1,800,000 to our charity partners to fund sanitation projects in developing countries, and with your help we’re hoping to grow our impact 10-fold in the next couple of years. We're one of the fastest-growing e-commerce businesses in Australia and are now aggressively entering the North American and European markets, with insanely ambitious growth targets for this year and beyond. We currently have a team of over 60 people working out of Melbourne, Manila, Los Angeles, and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet. A bit about the role: As a new role in our Growth Marketing Team, the Paid Media Buyer will play a key role in our continued focus on growth and acquisition. Reporting to the Senior Growth Marketing Manager, the Paid Media Buyer will launch, test, analyze, optimize, and scale current & new marketing channels to help delight and retain our 200,000+ customers. This person will be data-driven, but equally creative, and instrumental in driving growth for Who Gives a Crap across Australia, UK and the USA. You will help manage current marketing channels, own the launching and testing of new channels, use analytics to inform decisions, and drive execution to optimize campaigns on each of these channels. You also will work cross functionally with various teams to think of creative out-of-the-box ways to drive growth. This is a unique opportunity to work in a high-growth startup while applying your skills to a meaningful cause (we donate 50% of our profits to charity). And you’ll get to make toilet jokes all day. If you worked here this past month, you would have… Helped scale and increase the performance of our current marketing channels, and owned all the needed communication contractors, third parties, and agencies in order to help us scale on each new channel. Successfully launched Google Ads, one of our current marketing channels, into a new GEO market to test its success. Woo!  Collaborated with the broader Growth Marketing team during a quarterly team meet-up to brainstorm new ways to drive new customers to our product.  Built a dashboard for new channels and provided reports to the team on channel performance, identifying trends and insights that could help increase performance moving forward.  Collaborated with the creative team to brainstorm, develop and test ideas for a new channel launch, following up by sharing meaningful insights and recommended next steps. Coordinated cross-functionally across Logistics, Finance, Social Media, Customer Happiness, and Operations to coordinate campaign launches, budgets, and social posts across your current channels.  Presented a deck to the team, communicating the super duper interesting finding you found in the latest A/B testing schedule as well as next steps from your recommendations.  Maintained and improved daily / weekly / monthly KPI dashboard to monitor and analyze campaign performance. Attended a workshop all about the most effective ways to utilize podcast ads for marketing purposes, and you can’t wait to filter your learnings into a handy-dandy deck you’ll present back to the rest of the Growth team (and maybe to the company, too, during a Town Hall meeting!).  Let’s talk about you! You're a digital channels expert! You have experience scaling and managing a variety of marketing channels and might even term yourself a “guru” at things like A/B testing, bid management, landing page testing, budget management, creative testing, and dissecting the follow-up reporting and analytics for channel testing. Test-and-learns? Fast pace? No problem! You’ve experienced marketing at a high growth startup or agency, and you do your best work in that environment. You love what you do and are passionate about every opportunity to do great work! You geek out on data  Spreadsheets and data charts are your best friends. Advanced Excel, Google Sheets and analytical skills go without saying for you. You are not afraid of big data sets, and let’s be real. =Index Match is tattooed on your leg next to ‘I heart Mom’. You have a deep understanding of customer analytics: CPA, ROAS, LTV, Churn, Payback Time, etc. You’ve got a proven ability to digest quantitative metrics and translate them into meaningful recommendations internally to the Growth Team and cross functionally across the business. You keep your finger on the pulse Your favorite midday reading is Hustle, 2pm, Lean Luxe, and all things marketing. You could probably rattle off a few more that we haven’t even heard about yet!  You love to continually swap ideas with friends and connections at other startups, pulling in new ideas, tech, or tactics for testing.  You have an entrepreneurial spirit. You may or may not have been the kid that stole fruit from the kitchen bowl and tried to sell it back to your parents for $5. You have a bank of ideas you want to test, but know how to prioritize them in order to stay most effective in honing in on the results. Unless you’re an octopus, of course, and then by all means, test everything at once!  You’re all over the detail Obsessive attention to detail with the ability to execute campaigns from ideation to purchase. Deeply self-driven, able to work autonomously, and with a drive for constant improvement. You have an innate love of toilet paper (just kidding, you can learn that on the job). Why you should work with us Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there… If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory. The job is also amazingly flexible, something we’re working hard to hold onto even as we grow super quickly. We started the business remotely, and now have hubs in 4 cities around the world. While there are some required days per week in our co-working space, you can also mix it up to work in your PJ’s from home or set up office at the beach, up to you! And while we don’t have a Friday drinks trolley, you will get free toilet paper. A lot of it. And nothing beats that. Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed. Salary This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave! Who Gives A Crap also provides 4 weeks of paid annual vacation (woot!), flexibility to take extra unpaid leave or travel while working,  great health insurance, 401k matching, generous parental leave and a whole lot of other stuff. And did we mention the free toilet paper?
Who Gives A Crap Los Angeles, CA, USA
Feb 19, 2020
Mid-Career (3-8 years)
Want to challenge yourself at a high-growth startup AND make a difference in the world? A bit about us: Who Gives a Crap sells beautiful, forest friendly toilet paper, paper towels and tissues and we donate 50% of our profits to help build toilets for those in need. As much as we love toilet paper, the reason we’re in business is the impact we’re having on the world—to date we’ve donated $1,800,000 to our charity partners to fund sanitation projects in developing countries, and with your help we’re hoping to grow our impact 10-fold in the next couple of years.. We currently have a team of over 70 people working out of Melbourne, Manila, Los Angeles and China and we’ve got some super ambitious growth goals across Australia, North America, the UK and beyond. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet. A bit about the role: We’re in the process of rethinking our digital experience, and we need your help. As our Head of Digital Product, you’ll ensure we deliver a seamless and delightful digital experience that works beautifully for our customers and our business. Reporting to our Chief of Product & Purpose (and co-founder), you’ll represent Digital Product on our Planning Team. Collaboration will be key to your success and you’ll regularly bring together our Growth, Logistics, Creative and Customer Experience teams to constantly seek to understand the needs of our customers and our teams.  You’ll take the reins of our digital product roadmap, lead the day to day prioritization of our backlog and identify, test and execute ideas at a rapid clip. We’re built on Shopify for the time being but you’re not afraid to push for more and more customization, while staying true to one of our core values: Be Scrappy. You’ll define and track our performance metrics and drive continual improvements to see us deliver results we’ve never dreamt of putting into writing.  You’ll manage our Front End Developer and Digital Product Designer and our agency partner relationship. And you’ll lead the strategy for growth within the team, quickly hiring more in-house talent across our engineering, design and product management. And you’ll ensure our team members are kicking ass and staying happy through all this growth, helping us achieve our crazy goals and still get a good night’s sleep. You’ll probably have a few ‘oh, crap’ moments along the way but you’ll pick yourself back up, dust yourself off and ensure we’re all a bit wiser because of them. You will also feel totally supported and have a hell of a good time, we promise!  If you worked here this past month here are some things you might have been involved in: Launched a new subscriber upgrade feature, working with our creative team, our agency, and our broader customer experience team to roll it out Participated in our quarterly planning session, aligning on our cross-functional priorities for the next quarter Jumped in to diagnose the cause of an error that’s causing a lot of discount codes to create errors, and reprioritized the team’s workload to deliver a quick fix. Managed sprint kick-off meetings and slack standups to keep the team aligned and focused Worn a unicorn mask and danced through the frame of our latest Facebook ad, shaking rolls of toilet paper on the way through. Oh, did we mention the confetti? Kicked off a project to redesign our homepage Led a cross-functional wireframing workshop to think through how new products the team is working on might affect our digital experience Collaborated with our Head of Growth to revise our digital product dashboards, ensuring everyone has visibility into how the site is performing Shared a few provocative articles about unique ways to rethink our customer experience to be more delightful and higher performing. Drafted and reviewed the Digital Product team’s quarterly OKRs, getting feedback from your team and other teams. Collaborated with our People & Culture team to create a roadmap for hiring additional development, design and product management roles over the next few quarters. Spearheaded a project to rethink how we manage Gift Cards, getting your hands dirty and experimenting with new Shopify Apps and deciding which is the best for us.  Brainstormed ways to make one-click reordering possible with our Growth Marketing team, and reached out to our Shopify Account manager and other vendors to see what the best way to test it would be. Led the development of a new “Give a Crap” button, a button that adds an extra dollar of donation to customers’ orders (while making a flushing sound, of course) Let’s talk about you You’re user-obsessed You have an incredible intuition for what will make an amazing user experience, and you’re always looking for ways to surprise and delight. You easily walk in the shoes of your customer and experiment with every stage in their journey to ensure it’s optimised. You’re always on the lookout for places to hide delightful content or functionality, and you love to talk to our customers to get their feedback!  You’re not afraid to get dirty We’ve got a small but mighty team right now, so you’ll be wearing all sorts of hats. You’ll be setting the strategy and prioritizing feature development, but you’ll also be in Google Analytics pulling reports, setting up new products in Shopify, configuring new apps, and testing the heck out of new features yourself. You’ll lead the growth of the team to support you, but you’re not afraid to be scrappy and get your hands dirty in the meantime! You’re a total technophile You know the latest in front end frameworks and know how to decide what cloud server we should be using to host our middleware. You probably have some experience in Shopify (although it’s OK if you don’t), and can think through the best solution to any tech problem we’re facing, whether it’s in the App Store or needs to be custom-built. You’re a damn good driver You’ve had plenty of experience defining and driving strategic roadmaps and you know how to steer everyone in the right direction. You are comfortable and skilled at leading a team and working cross-functionally to ensure everyone is engaged, effective and enjoying themselves. You can plan and lead sprints while still squashing bugs as they arise. You think live outside of the box You’re the best in the biz when it comes to innovation, optimisation and out-of-the-box thinking. You’ve tested and trialed some crazy ideas and will be able to think of unique ways to increase conversion, retention, revenue and delight.  You’re a Jack (or Jill!) of all trades You love to think strategically whilst being tactical. You love data and you’ve got an eye for good design. You obsess over UX but you’re comfortable being scrappy. You speak developer-ese and designer-ese fluently. You get the gist.  You give a crap Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Cue the warm fuzzies.  Why you should work with us Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there… If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory. The job is also amazingly flexible, something we’re working hard to hold onto even as we grow super quickly. We started the business remotely, and now have hubs in 4 cities around the world with our LA base currently in DTLA. While the LA team spends most of the week together in the office, you can also mix it up and work in your PJs from home or set up office at the beach a couple of days a week! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that. Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed. What you’ll get in return The salary on offer depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave! We take our benefits pretty seriously and we’re really proud to offer 4 weeks of paid annual vacation (we even let it roll on, woot!), flexibility to work remotely for up to 3 months of the year, 401(k) matching up to 4%, access to a generous health insurance scheme including dental and vision and a newly launched and very generous paid parental leave policy - just to name a few! Oh, and did we mention the unlimited free toilet paper?