Who Gives A Crap

Who Gives A Crap makes toilet paper that’s good for the planet, good for people and good for your bum. All of our products are made sustainably without trees and we donate 50% of profits to help build toilets in developing countries. To date, we've donated over $1,800,000 and we're just getting started!

Who Gives A Crap Los Angeles, CA, USA
Nov 11, 2019
Early Career (0-3 years)
Want to challenge yourself at a high-growth startup AND make a difference in the world?   A bit about us: Who Gives a Crap sells beautiful, forest friendly toilet paper, paper towels and tissues and we donate 50% of our profits to help build toilets for those in need. As much as we love toilet paper, the reason we’re in business is the impact we’re having on the world—to date we’ve donated $1,800,000 to our charity partners to fund sanitation projects in developing countries, and with your help we’re hoping to grow our impact 10-fold in the next couple of years. We're one of the fastest-growing e-commerce businesses in Australia and are now aggressively entering the North American and European markets, with insanely ambitious growth targets for this year and beyond. We currently have a team of over 60 people working out of Melbourne, Manilla, Los Angeles, and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet.   A bit about the role: We’re a busy Creative Team made up of a Creative Director, Copy Lead, Designers, Video Content Creator and Social Media Manager (with more team members popping up on the horizon as we type, woah). We spend our days cranking out kick-ass content for social media, paid adverts, marketing campaigns and more. We are looking for a Copywriter to join our team who is passionate about engaging content and, if we’re being real, toilet humor in order to help us make our big ideas come to life.  Reporting to our Copy Lead, you’ll drive our brand voice across internal and external-facing communications, whoop our grammar bums into shape, and be on the front lines writing killer copy that makes our customers laugh, like and share.    If you worked here this past month here are some things you might have been involved in: Worked with our Social Media Manager to create world-class, hardworking and delightful copy across all social platforms. Helped bring to life our content calendar for social: either through brainstorming ideas, helping make fun videos or sharing inspiration Worked with our video content team to help concept and storyboard a  campaign for FB ads. Wrote blog content that you and our global audience will be passionate about. Conducted research about the coolest toilets in the world. Joined team brainstorms about how to create campaigns to make our customers feel like special little butterflies. Written this job post (well, not this one, but you know what we mean), and helping People & Culture team delight our candidates, too!  Iterated on old emails to turn them into something new and unexpected with the help of our Copy Lead  Worked closely with our designers to make your copy and their design work harmoniously as a customer experience Teamed up with the Growth and Digital Product teams to create a/b test copy that help us understand our customers even more and what they need to be told at different parts of the purchasing experience Looked for typos (well duh, you do that in your sleep anyway) and won prizes for every dumb mistake you find. Used toilet paper and cardboard boxes to create costumes that would impress Bob Fosse.   Let’s talk about you You’re timelessly trendy:   You know how to write hard-working copy that converts, delights and engages. You’ve had some experience writing everything from web copy, to emails, to blog posts. You’re passionate about them all, but you have a soft spot for high-performing social media. You follow the trends and have a knack and knowing which ones will stick. Our tone of voice is your tone of voice:  A good writer will adopt the style o f the brand at hand, you know the drill. But, if you’ve read our copy, you’ll know that this job will be a whole lot more enjoyable if you find yourself naturally writing with a witty, fun and friendly style. Extra points if you’ve got the unique skill of crafting jokes in which no one is the butt of the joke. LOL BUTT. You know how to throw a (metaphorical) party  Yes, you’re a writer, but you’re not just focused on the words. You’re constantly thinking about fun ways to bring delight to our customers, you can think of high-end, campaignable ideas, as well as smaller scale, easier-to-deliver ones. We have big goals as a team to bring ridiculously delightful ideas that make us famous (and therefore increase our yearly donation amount to get more toilets to more people), and you’re good, no  great , at presenting these big ideas. Ahem, do we have any Google Slides gurus out there? Details schmetails:   Well, not really. We’re on the hunt for someone super detail-oriented and organized. This should probably go without saying, but we’ll say it anyway. You know the difference between its and it’s / their and there. You even know the difference between less and fewer. You don’t use idioms that you don’t completely understand (phew). You’ve corrected your friend’s grammar on a number of occasions because you just can’t help yourself. You accidentally copy-edit every billboard you see. You know how to manage your time without being constantly chased and you’re a stickler about meeting deadlines.  You wear other people’s shoes:   Not in a thieving kind of way, but in the way that you’re really good at seeing other people’s perspectives. You can imagine yourself as our customer and decide which copy would be more effective in each stage of their journey. You know the right questions to ask to make sure your copy is crystal clear. Friendly humanoid : We always come together as a team to brainstorm and collaborate first before breaking away to nut out the finer details. Then, we come back together to get feedback from the team as well as invite other key people in the business to get their thoughts. You’re totally up for taking people along for a journey, in fact, you love it. People! They’re the best. You give a crap:   Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww. Why you should work with us Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there… If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory. The job is also amazingly flexible, something we’re working hard to hold onto even as we grow super quickly. We started the business remotely, and now have hubs in 4 cities around the world. While the team spends a few days of the week together in our coworking space, you can also mix it up and work in your PJs from home or set up shop at the beach, up to you! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that. Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.   Salary This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave! On top of the normal perks like annual leave, we also provide flexibility to take extra unpaid leave or travel while working, we provide a health insurance stipend, generous parental leave, training and development budget and a whole lot of other stuff. And did we mention the free toilet paper?  
Who Gives A Crap Los Angeles, CA, USA
Nov 06, 2019
Mid-Career (3-8 years)
Want to spend your days combining your love of toilet paper, distribution AND doing something good for the world?   A bit about us Who Gives A Crap makes toilet paper that’s good for the planet, good for people and good for your bum. All of our products are made sustainably without trees and we donate 50% of profits to help build toilets in developing countries. To date, we've donated over $1,800,000 and we're just getting started! We're one of the fastest growing ecommerce businesses in Australia, and are now wiping bums across the US and UK markets, with super stretchy growth targets for this year and beyond. We currently have a team of about 60 people working out of “hubs” Melbourne, Manilla, Los Angeles and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet.  Operationally, we work with two third party warehouses in the US, one in LA and one in Pennsylvania and ship with a couple of the major carriers. We also have one warehouse in London and we work with 6 third party warehouses across Australia Globally, we ship tens of thousands of orders every month. Phew. That’s a looot of TP.  So... that’s where you come in!    A bit about the role Reporting to our recently-promoted Global Head of Logistics who is based in Melbourne, to start with you will ensure our North American logistics function is running efficiently, cost-effectively and with a high quality of service and performance across the board. As a super-fast growing business, the challenge is making sure we strike the right balance between robustness, cost and flexibility at the same time (phew!). We will also need you to jump in and help out with projects in other markets & possibly into new markets as well. With a mountain of projects on the go, we will look to your hands-on as well as strategic abilities to help us nail them.  You will have the honor of being our first ever logistics person based in the US market - woop! As the solo logistics team member based in our LA hub (for now!), you’ll get to work locally alongside our Creative, Growth and Digital Product teams which will allow you to wave the logistics flag and be an ambassador for the operational needs of the business.    If you were working for us, here are some of the things you would have done in the last month: Lead a due diligence process on a new potential warehouse partner, resulting in a recommendation for sign-off by our Global Head of Logistics Facilitated the end to end testing of a new order fulfillment integration system, between our new inventory management system (DEAR Inventory) and each of our North American 3PLs Got your hands dirty, working side by side with our Customer Experience teams to sort out some tricky delivery problems for a couple of customers and diagnose the root cause Played a very important supporting role in our recent #waterbottlechallenge video  Worked with our broader Parcel Pusher team to lock-in our team OKRs for the quarter and taken ownership over those relevant for our US market Sourced and tested exciting alternatives to plastic in the warehouse & pick/pack operations of our 3PL warehouses Taken the afternoon off to join your LA peers and a couple of our traveling Australians for an afternoon of low-key competitive bocce  Worked with our Finance team to set-up and start to execute some simple, yet effective processes and checks to ensure our logistics invoices are accurate and we’re not being overcharged   A bit about you We all know there’s nothing quite like good old, real life experience and ideally you’ve been on a similar crazy start-up growth journey and have a deep understanding of direct-to-consumer logistics in the US.  You speak logistics-ese You’re just as comfortable talking to your logistics partners about your concerns with their latest DIFOT metrics as you are about the finale of Game of Thrones. When it comes to building third party partnerships, you know how to think about the day-to-day process flow, how to stay chummy but are also ready and able to jump into the commercials. You know how to set meaningful, sustainable and realistics performance measures and targets.  You’re a natural problem solver and systems-thinker Systems are exciting. And fun. There are few things more satisfying to you than identifying a bottleneck or clunky process, fixing it, and making things hum.  You love the opportunity to geek out on all things logistics and will thrive in a global logistics team.  You have exceptional attention to detail You’re naturally meticulous and don’t make the same mistake twice. You’re not superhuman or perfect, but accuracy is second nature to you. You’re super organised If you worked at a circus, you’d be their star juggler. You’re used to keeping many balls in the air at once. You’re able to easily switch gears between tasks and work through projects and issues quickly and efficiently. You keep on top of your work and don’t need someone looking over your shoulder to keep you on track. You’re proactive and curious You’re constantly taking the initiative and looking for opportunities for improvement. You don’t wait to be told what needs to be done - you just see a problem and dive in there to help fix it. You <3 customers You’re drawn to D2C distribution because there’s just simply nothing better than knowing your hard work has a tangible impact on the experience of the individual customer. You know they’ll give honest feedback either way and you get the warm fuzzies when you hear about a courier really nailing the last mile.  You’re not afraid to get your hands dirty You’re comfortable being responsible for the front-line, tactical and day to day operational elements of logistics, as well as the loftier strategic and commercial objectives.  You will be humble enough to listen, yet confident enough to make decisions. You’re also someone who is ‘comfortable with being uncomfortable’ and not afraid to jump in at the deep end. (Don’t worry, we’ll still be there with floaties to help you if you get into trouble!) You give a crap Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.   Why you should work with us Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there… If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory. The job is also amazingly flexible, something we’re working hard to hold onto even as we grow super quickly. We started the business remotely, and now have hubs in 4 cities around the world. While the LA team spends most of the week together in the office, you can also mix it up and work from your favourite cafe or your couch and still fit in a trip to the gym or to pick the kids up when you need to, up to you! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that. Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.   Salary This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave! Who Gives A Crap also provides 4 weeks of paid annual vacation (woot!), flexibility to take extra unpaid leave or travel while working,  great health insurance, 401(k) matching, generous parental leave and a whole lot of other stuff. And did we mention the free toilet paper?