Help MovingWorlds scale its high-impact programs that help professionals and social enterprises learn, grow, and take action through education, networking, and peer-based support.
MovingWorlds is a growing social enterprise that is building the skills and abilities of people working to scale social impact across the world. Our efforts are helping accelerate the progress of the global social enterprise movement and enabling more people to work in world-positive careers. We have doubled as an organization in the last two years and expect double-digit growth again this next year.
We operate a portfolio of programs for individuals, corporations, and capacity-building organizations. While our experteering platform was launched nearly a decade ago and remains in operation, our growth is being driven through our MovingWorlds Institute Global Fellowship, our S-GRID Social Enterprise Accelerator, as well as through corporate-sponsored programs with companies like Microsoft, SAP, PayPal, Kering, and more.
We are looking for someone with a balance of program management, customer service, and influential communication skills to help manage the learning, networking, and community pillars of our programs. This position has plenty of opportunity for growth as it will be supporting a key component of many of our programs which involve adult learning, community building, and networking. This includes programs like:
Over the last few years, we have invested in a Learning Management System and Community Site which is integrated with our platform and back-end systems to help automate workflows, integrate data, and provide better experiences for our users. Our existing team of program managers have been operating it to date with a combination of influential communication, structured and data-driven program management, personalized customer service, and reporting skills. As such, we have some systems in place, so we believe that this would be most interesting for someone earlier in their career who likes structure and is eager to grow.
After a thorough onboarding process, this program specialist will work directly with the Director of our MovingWorlds Institute as well as our Director of Programs to execute on ongoing management, maintenance, and reporting of our Learning and Community platforms. While experience with Learning Management Systems and Community Platforms is a plus, it is not required for this role. Our systems are easy to use, and it’s more important to be a motivated, growth-minded, and curious program/community coordinator, specialist, or manager that wants to own an aspect of our unique platform and help make it better.
The ideal candidate will have prior experience in:
Work will primarily fall into 5 categories:
Providing weekly guidance to the learning communities in the MovingWorlds Institute, S-GRID, and Corporate programs by posting updates, assigning tasks, and tracking the health of users, sub-groups, and the community at large.
Customers have questions. Sometimes they have compliments, sometimes they have complaints. You will serve as the face of MovingWorlds for our LMS and Community sites to handle inbound questions, requests, and comments, and then work across the MovingWorlds team to help the request be resolved in a timely manner. MovingWorlds has a ticketing system to enable scale and automation. As this role progresses, you will also be asked to initiate and lead programmatic improvements based on customer insights.
We operate a community that allows network members from across cohorts and years to interact, discuss, and support each other. You will monitor community activity, help foster productive conversations, make connections, and analyze participation to suggest ongoing improvements.
Once your onboarding is complete, you will be responsible for managing and monitoring our community and learning management platforms, with coaching from our Director of the MovingWorlds Institute and Director of Programs. This will include end-to-end management of the platforms, reporting, and ongoing process improvements.
Working with the leads of the MovingWorlds Institute, S-GRID, and corporate programs, you will prepare weekly reports on user activity and satisfaction, monthly program quality indicators, and also participate in bi-monthly strategy reviews.
We’re growing as an organization, but we stay focused on making sure we care for each other, too. Any of our new team members will tell you that we’re different… open, vulnerable, transparent, collaborative, very growth-minded, and a little goofy. Here’s a few more tangible benefits:
If you advance to the next round, we will share our living employee guidebook with you so you can see more about our unique benefits.
MovingWorlds is a small team that is funding its growth on revenues instead of raising capital in order to stay committed to its impact. MovingWorlds is committed to a fair and equitable pay across its global team, and it uses a pro-rata adjustment calculator so that every team member is paid at an equal level compared to published market data for their roles, and based on the cost of living in their cities.
Please note that we know this is a below market salary, and our every intent is to grow to market rates. We grew 40% last year, are tracking for more than 90% growth this year, and have high aspirations for next year, too. Now is a really exciting time to be joining our team and we hope to have us all to market level salaries by mid-2022. All team members received a raise in 2020 and 2021 of double digit percent, and we expect this to continue. More information about salary, as well as the MovingWorlds approach to equal and fair pay, will be shared early in the process.
As a “social purpose corporation” (aka Benefit Corporation) we exist to help accelerate the progress of a more impactful, global social enterprise movement that employs more people in world-positive jobs. We absolutely look for mission alignment from all our team members.
MovingWorlds is a global, virtual team with presence in Seattle, USA; Houston, USA; Washington, D.C., USA; Medellin, Columbia; Lisbon, Portugal and São Paulo, Brazil. Ideally you will be in one of these locations, but you can work from anywhere provided you overlap with our working time zones. Our current clients are as far west as Seattle and as far East as Nairobi. Your home base should be between those locations for the optimal working hours.
This position will need skills and experience in the following:
The following skills and experience are a bonus:
Your manager will be MovingWorlds’ Director of Programs, and you will be part of the Program Design and Management Team. You will work the majority of your time with the MovingWorlds Institute Director, as well as with your manager. You will also work with other key stakeholders, including our Corporate Communications and Program Manager, the CEO, Director of Engineering, and Knowledge Management and Data Lead.
Our team is international with team members working from four continents and a diverse set of skills. While we pride ourselves on supporting a very diverse community, we are also increasing our investment and education for our own team, as well as building a team that is more representative of the diverse community we serve. As of 2020, we have implemented new policies, including attempting to eliminate bias out of our hiring process. This is done with:
To apply, please submit a resume and cover letter using this online form.